This is one question every brand asks its customers at multiple events to self-analyze their services. Being the pioneer of the retail industry, Imtiaz Super Market cares deeply about whether our customers are satisfied with our services or not.
For this reason time to time, we constantly upgrade our services, continue to introduce new and unique deals and packages and level up our sale items in a way that no one has seen before. We ensure deals on products without ever compromising on their quality so customers are able to rely and depend on us as a trustable brand.
With our staff trained to remain calm, patient, friendly and welcoming; it is ensured that every customer, regardless of the magnitude of their issue, is welcomed and responded in a polite manner. Our staff in-store is always present and enthusiastic to help customers look for stuff in aisles they can’t find, guide them with sale percentages and cater to any other issue they may face.
Furthermore, with a customer care helpline, if there is any individual not satisfied with in-store service or has any kind of complain, they are free to call and contact staff members on the Imtiaz Helpline where people are readily available to solve any kind of in or out-store issue faced related to our products or service.
Sometimes, when the customer is asked to fill a survey in front of a staff member, there is a chance that their responses may be altered or not genuine. For this reason, customers are always encouraged and motivated to review our products and services on our online websites and are free to contact the helpline with their reviews.
Customer satisfaction means the most to us and it is not just our responsibility, but also our desire that no client shall ever leave our Market either empty-handed or disappointed.